Return & exchange policy

FREE EXCHANGE & RETURNS WITHIN 30 DAYS

HOW TO EXCHANGE AND RETURN YOUR CARTIER CREATION

• If you wish to return or exchange your creation, you will need to contact Cartier Client Relations Centre within 30 days.
• A Cartier Ambassador will provide you with a return authorisation number, which must be noted on the return form included in the original shipment.
• Upon receipt of the return authorisation number you have 14 days to exchange or return your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them.
• Please send back your return or exchange via the provided pre-paid shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.

CONDITIONS FOR EXCHANGE AND RETURN

• Only creations purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.
• Creations that have been engraved, embossed or modified can't be returned or exchanged.
• Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
• Cartier will not accept a return if the creation shows signs of wear, has been used or has been altered from its original condition in any way.

RETURN TO BOUTIQUE

• You are able to return your Cartier creation to some Cartier Boutiques in France, the United Kingdom, Germany and Switzerland depending on the country to which your creation was shipped. Contact our ambassadors for more information.
• Should you decide to return your Cartier creation to a boutique, please note you have the possibility to be refunded or receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.