FAQ

HOW TO EXCHANGE AND RETURN YOUR CARTIER CREATION

- If you wish to return or exchange your creation, you will need to contact Cartier Client Relations Center within 30 days.
- A Cartier Ambassador will provide you with a return authorization number, which must be noted on the return form included in the original shipment.
- Upon receipt of the return authorization number you have 14 days to exchange or return your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them.
- Please send back your return or exchange via the provided pre-paid shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.

Please note that unfortunately this does not apply to the following countries:
Albania, Estonia, Iceland, Israel, Serbia, Slovenia, Cyprus, Chile, Peru, Ecuador and Colombia

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