FAQ
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- HOW TO SHOP ONLINE? 1/2
- HOW TO SHOP ONLINE? 2/2
- HOW DO I SHOP THROUGH THE CUSTOMER SERVICES HELPDESK?
- Order tracking
- I CURRENTLY DO NOT HAVE AN EMAIL ADDRESS. MAY I STILL PURCHASE ITEMS FORM THE CARTIER E-BOUTIQUE?
- I DO NOT SEE PRICES INDICATED FOR CERTAIN CREATIONS DISPLAYED IN THE E-BOUTIQUE. WHERE CAN I ENQUIRE ABOUT THE PRICE? ARE THEY AVAILABLE FOR PURCHASE?
- IS A EUROPE E-BOUTIQUE APPLICATION AVAILABLE FOR DOWNLOAD TO SHOP FROM MY MOBILE PHONE OR TABLET?
- HOW MANY CARTIER ITEMS MAY I PURCHASE IN ONE ORDER?
- Purchasable Cartier creations
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- DELIVERY
- ORDER TRACKING
- RECEIPT OF DELIVERY
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MAY I PICK UP MY EUROPE E-BOUTIQUE PURCHASE AT A CARTIER BOUTIQUE?
From 3rd February 2018, you will be able to pick up your Cartier creation from one of the boutiques listed below, depending on the country to which your creation was shipped.
For orders shipped to France:
BOUTIQUE CARTIER PARIS - ST HONORÉ
17 rue du Faubourg Saint-Honoré
75008 Paris
Tel.: +33 (0)1 58 18 00 88
For orders shipped to the United Kingdom:
BOUTIQUE CARTIER SLOANE STREET
143-144 Sloane Street
London SW1X 9AY
Tel.: +44 20 7312 6930
For orders shipped to Germany:
BOUTIQUE CARTIER HAMBURG
Neuer Wall 22
20354 Hamburg
Tel.: 00 49 (0) 40 2294442 0
BOUTIQUE CARTIER MUNICH
Maximilianstraße 20
80539 Munich
Tel.: 00 49 (0) 89 242 6700
BOUTIQUE CARTIER FRANKFURT
Goethestraße 11
60313 Frankfurt a. M.
Tel.: +49 69 95932110
BOUTIQUE CARTIER BERLIN
Kurfürstendamm 188/189
10707 Berlin
Tel.: +49 30 886 7060
BOUTIQUE CARTIER DÜSSELDORF
Königsallee, Steinstraße 1-3
40212 Dusseldorf
Tel.: 00 49 (0) 211 866 460
- I LIVE OUTSIDE OF THE EUROPEAN COUNTRIES LISTED IN THE TERMS AND CONDITIONS OF SALE. MAY I PLACE AN ORDER THROUGH THE EUROPE E-BOUTIQUE FOR DELIVERY TO A COUNTRY NOT LISTED HERE?
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- WHAT ARE THE SHIPPING FEES AND DELIVERY TIMES?
- IF I PURCHASE MORE THAN ONE ITEM, MAY I SHIP MY ORDER TO MULTIPLE ADDRESSES?
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- GUARANTEE
- HOW MAY I RECEIVE A RECEIPT FOR MY PURCHASE ONLINE OR OVER THE TELEPHONE?
- WILL A CARTIER SHOPPING BAG COME WITH MY PURCHASE?
- DOES THE CARTIER CREATION COME IN A PRESENTATION CASE?
- WHICH CARTIER BOUTIQUE WILL APPEAR ON MY CERTIFICATE OF AUTHENTICITY?
- HOW MAY I ENSURE THAT I SELECT THE CORRECT WATCH BRACELET SIZE FOR MY WRIST?
- ARE ALL CARTIER CREATIONS AVAILABLE FOR PURCHASE THROUGH THE EUROPE E-BOUTIQUE?
MAY I PICK UP MY EUROPE E-BOUTIQUE PURCHASE AT A CARTIER BOUTIQUE?
From 3rd February 2018, you will be able to pick up your Cartier creation from one of the boutiques listed below, depending on the country to which your creation was shipped.
For orders shipped to France:
BOUTIQUE CARTIER PARIS - ST HONORÉ
17 rue du Faubourg Saint-Honoré
75008 Paris
Tel.: +33 (0)1 58 18 00 88
For orders shipped to the United Kingdom:
BOUTIQUE CARTIER SLOANE STREET
143-144 Sloane Street
London SW1X 9AY
Tel.: +44 20 7312 6930
For orders shipped to Germany:
BOUTIQUE CARTIER HAMBURG
Neuer Wall 22
20354 Hamburg
Tel.: 00 49 (0) 40 2294442 0
BOUTIQUE CARTIER MUNICH
Maximilianstraße 20
80539 Munich
Tel.: 00 49 (0) 89 242 6700
BOUTIQUE CARTIER FRANKFURT
Goethestraße 11
60313 Frankfurt a. M.
Tel.: +49 69 95932110
BOUTIQUE CARTIER BERLIN
Kurfürstendamm 188/189
10707 Berlin
Tel.: +49 30 886 7060
BOUTIQUE CARTIER DÜSSELDORF
Königsallee, Steinstraße 1-3
40212 Dusseldorf
Tel.: 00 49 (0) 211 866 460
Please note that unfortunately this does not apply to the following countries:
Albania, Chile, Colombia, Cyprus, Ecuador, Estonia, Iceland, Peru, Slovenia, Aruba, Bahamas, Israel, Bolivia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Latvia, Nicaragua, Norway, Panama, Paraguay, Puerto Rico, Uruguay and Venezuela.
