FAQ

IF I AM NOT SATISFIED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT THROUGH EUROPE E-BOUTIQUE?

You will need to contact our Cartier Client Services within 14 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.

Only items purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.

Items that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Customer Service.

Please note that unfortunately this does not apply to the following countries:
Albania, Chile, Colombia, Cyprus, Ecuador, Estonia, Iceland, Peru, Serbia, Slovenia, Aruba, Bahamas, Israel, Bolivia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Norway, Panama, Paraguay, Puerto Rico and Uruguay.

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