FAQ

RETURN POLICY 3/3

Yes, you can send back the Santos bundle along with all the leather straps you selected at the time of purchase.

Can I exchange the leather strap for one with a different colour?

Yes, you can send back the Santos bundle along with all the leather straps you selected at the time of purchase.

Can I return an item from my purchase?

Yes, you can send back the entire bundle and/or any extra straps. Clients cannot send back the included leather strap for any form of monetary compensation, as it is free and therefore ineligible for a refund.

I bought a Santos bundle. Can I return just one item from it?

No, as the Santos bundle is a set with a single product reference. Customers would not, for example, be able to return the second leather strap for any form of monetary compensation, as it is free and therefore ineligible for a refund.

Please note that unfortunately this does not apply to the following countries:
Albania, Chile, Colombia, Cyprus, Ecuador, Estonia, Iceland, Peru, Serbia, Slovenia, Aruba, Bahamas, Israel, Bolivia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Norway, Panama, Paraguay, Puerto Rico and Uruguay.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.