FAQ
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- HOW TO SHOP ONLINE? 1/2
- HOW TO SHOP ONLINE? 2/2
- HOW DO I SHOP THROUGH THE CUSTOMER SERVICES HELPDESK?
- Order tracking
- I CURRENTLY DO NOT HAVE AN EMAIL ADDRESS. MAY I STILL PURCHASE ITEMS FORM THE CARTIER E-BOUTIQUE?
- I DO NOT SEE PRICES INDICATED FOR CERTAIN CREATIONS DISPLAYED IN THE E-BOUTIQUE. WHERE CAN I ENQUIRE ABOUT THE PRICE? ARE THEY AVAILABLE FOR PURCHASE?
- IS A EUROPE E-BOUTIQUE APPLICATION AVAILABLE FOR DOWNLOAD TO SHOP FROM MY MOBILE PHONE OR TABLET?
- HOW MANY CARTIER ITEMS MAY I PURCHASE IN ONE ORDER?
- Purchasable Cartier creations
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- DELIVERY
- ORDER TRACKING
- RECEIPT OF DELIVERY
- MAY I PICK UP MY EUROPE E-BOUTIQUE PURCHASE AT A CARTIER BOUTIQUE?
- I LIVE OUTSIDE OF THE EUROPEAN COUNTRIES LISTED IN THE TERMS AND CONDITIONS OF SALE. MAY I PLACE AN ORDER THROUGH THE EUROPE E-BOUTIQUE FOR DELIVERY TO A COUNTRY NOT LISTED HERE?
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- WHAT ARE THE SHIPPING FEES AND DELIVERY TIMES?
- IF I PURCHASE MORE THAN ONE ITEM, MAY I SHIP MY ORDER TO MULTIPLE ADDRESSES?
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SECURE PAYMENT
Payment may be made for your order by credit card, debit card, Paypal, Paypal Express, Alipay or Wechat. Alternatively, orders over £1,700 (€2,000 / DKK15,000 / SEK17,000) may be paid for by bank transfer (this option is not available in the Netherlands). Please also note that Paypal, Paypal Express, Alipay & Wechat are only available on the website and cannot be used for phone orders. The maximum spend for PayPal & Paypal Express is €60,000 (or the equivalent).
- WHAT IS A CVV?
- MAY I CHANGE OR MODIFY THE CHOSEN PAYMENT METHOD OR DELIVERY TYPE AFTER MY ONLINE ORDER IS CONFIRMED?
- IS IT POSSIBLE TO CHARGE A SINGLE ORDER TO TWO DIFFERENT CREDIT CARDS, OR TO USE TWO DIFFERENT PAYMENT METHODS FOR THE SAME ORDER?
- WHAT PAYMENT METHODS DO YOU ACCEPT?
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SECURE PAYMENT
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- GUARANTEE
- HOW MAY I RECEIVE A RECEIPT FOR MY PURCHASE ONLINE OR OVER THE TELEPHONE?
- WILL A CARTIER SHOPPING BAG COME WITH MY PURCHASE?
- DOES THE CARTIER CREATION COME IN A PRESENTATION CASE?
- WHICH CARTIER BOUTIQUE WILL APPEAR ON MY CERTIFICATE OF AUTHENTICITY?
- HOW MAY I ENSURE THAT I SELECT THE CORRECT WATCH BRACELET SIZE FOR MY WRIST?
- ARE ALL CARTIER CREATIONS AVAILABLE FOR PURCHASE THROUGH THE EUROPE E-BOUTIQUE?
SECURE PAYMENT
Payment may be made for your order by credit card, debit card, Paypal, Paypal Express, Alipay or Wechat. Alternatively, orders over £1,700 (€2,000 / DKK15,000 / SEK17,000) may be paid for by bank transfer (this option is not available in the Netherlands). Please also note that Paypal, Paypal Express, Alipay & Wechat are only available on the website and cannot be used for phone orders. The maximum spend for PayPal & Paypal Express is €60,000 (or the equivalent).
Please note that unfortunately this does not apply to the following countries:
Albania, Chile, Colombia, Cyprus, Ecuador, Estonia, Iceland, Peru, Slovenia, Aruba, Bahamas, Israel, Bolivia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Latvia, Nicaragua, Norway, Panama, Paraguay, Puerto Rico, Uruguay and Venezuela.
